Queue Management System.
Clear Patient Guidance.
Measurable Service.

Smart Ticket Dispenser — 11″

Compact floor-standing kiosk — the patient’s first interaction. The dispenser hosts the H-TECH QMS application and talks to configured IP devices over the network.

• 11-inch touch-screen — service / clinic menu
• Built-in thermal receipt printer — token printing, auto-cutter
• Integrated processor, memory, storage & OS — no separate routine queue server needed in the local QMS environment
• LAN / TCP-IP — token issuance + routing to counters
• Custom welcome menu per department / clinic

Best for: standard OPDs, counters and clinics where a compact kiosk fits the entrance. Shown: 11-inch kiosk printing a token strip — Counter 1–4 menu.

Ticket Dispenser — 24″

Large-format dispenser — a full welcome screen patients can read from a distance.

• 24-inch touch screen — touch service / token selection
• Integrated 3-inch thermal printer — built-in 3-inch thermal ticket printing
• LAN / TCP-IP connectivity
• Customizable service menu — hospital branding + welcome screen
• Token issuance and routing to counters

Best for: main entrances and high-footfall lobbies where a large welcome screen + big GET TOKEN button guides first-time patients. Shown: 24-inch angled dispenser, installed in a lobby.

Lobby Display — up to 55″ LED Smart

Large “Now Serving” panel + every room’s current token on one screen. 55-inch LED Smart display for lobby queue visualisation. Fully configurable per site layout. Synchronised with operator calling.

Key: 55″ LED Smart • Multi-room view • Large Now Serving • Configurable content

IP-Based 4-Digit Counter Display

Clear LED indication of the token being served at each counter / clinic. 2.25-inch 7-segment display, IP-based RJ45, wall / ceiling mount, visible across the waiting area. One display per counter, all synchronised — for high-volume halls and multi-counter installations too.

Key: 4-digit LED • 2.25″ 7-segment • IP RJ45 • Wall / ceiling • Per-counter

Hardware IP Calling Pad

Dedicated physical control at the service point — no software screen needed. Tactile buttons, fast direct operation, IP integration.

Key: CALL / NEXT • RECALL • WAIT • TRANSFER • Numeric keypad

Software-Based Calling Pad

Browser-based counter control where a PC already exists — shown here live at As-Siraat Dar Al Shifa Hospital (Current Token 9505). No separate keypad required. Role-based access. Pending-token visibility during Recall.

Key: CALL • RECALL • TRANSFER • SIGN OFF • Current token display • Waiting count

Lobby Display + Voice Announcement

Visual and audio guidance work together: operator calls → displays update → sound system announces token + destination → patient proceeds. Audible calling across the waiting area, so patients don’t have to stare at the screen.

Key: Synchronised voice • Token + destination announcement • Sound system for audible calling

Network Infrastructure

Reliable QMS communication on structured LAN: Cat 6 cable (24 AWG), managed Gigabit switch, 4U rack, 24-port patch panel. Installation, QMS setup / integration, network configuration & functional testing included.

Key: Cat 6 • Managed switch • 4U rack • Patch panel